Shipping policy

PLEASE READ CAREFULLY

 

PROCESSING & HANDLING

Orders are typically processed within 24 hours. Please allow up to 48 hours during periods of high order volume, including holidays and promotional events. Processing time is separate from carrier transit time.

If a significant processing delay is expected, we will make a reasonable effort to contact you using the email address or telephone number associated with your order.

 

DOMESTIC SHIPPING & FREE SHIPPING

Orders of $150 or more qualify for free standard shipping within the United States, including Alaska, Hawaii, and U.S. territories served by our available shipping options. Free standard shipping is generally sent by USPS Ground Advantage.

Shipping charges for orders below $150 are calculated at checkout. Expedited or alternative shipping options may be available for an additional charge.

Carrier delivery estimates are estimates, not guarantees. Delivery to Alaska, Hawaii, and U.S. territories may take longer than delivery within the contiguous United States. Tracking information will be provided by email when your order ships.

 

CANADA & OTHER INTERNATIONAL DESTINATIONS

Shipping to Canada and other available international destinations is calculated at checkout. Our domestic free-shipping offer does not apply to international orders.

Available destinations, carriers, and shipping services are shown at checkout. Any duties, import taxes, or other charges collected at checkout will be shown separately. Charges not collected at checkout may be assessed by the destination country or carrier and are the recipient's responsibility.

 

REDO PACKAGE PROTECTION

Customers may purchase optional Redo Package Protection at checkout. The cost of protection is shown before the order is completed.

Protection applies to qualifying packages that are lost, stolen, or damaged during shipping and is subject to Redo's eligibility requirements, terms, and claims process.

If protection was purchased and a shipping issue occurs, please submit a claim through the Redo claims portal. Redo may request photographs or other supporting documentation.

 

ORDERS WITHOUT REDO PACKAGE PROTECTION

If your package appears to be lost in transit or arrives damaged, please contact 

contact@elementknife.com within 5 days of delivery or the expected delivery date so we can investigate promptly.

For damaged shipments, retain the product and all original shipping materials and packaging. Photographs or other documentation may be needed for a carrier claim.

For shipments believed to be lost in transit, we may initiate an inquiry or claim with the carrier. We will work with you to determine the appropriate resolution based on the shipment circumstances and the carrier's findings.

Packages stolen after accurate, confirmed delivery are not covered by Element Knife Company when Redo Package Protection was not purchased. If you believe the carrier delivered to the wrong address, please contact us so we can investigate with the carrier. A tracking status alone does not resolve whether a package was correctly delivered.

 

SIGNITURE CONFIRMATION

When available, signature confirmation may be selected at checkout for an additional charge. It requires acceptance of the package at delivery and is separate from package protection. Signature confirmation does not itself provide coverage for loss, theft, or shipping damage.

 

PACKAGES MARKED DELIVERED BUT NOT LOCATED

Check around the delivery location, with other members of your household or business, and with neighbors or building management when applicable.

If Redo Package Protection was purchased, submit a claim through Redo for a qualifying loss. If you suspect misdelivery or a tracking error, contact us for assistance. 

 

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error before shipment, contact us as soon as possible. We will make a reasonable effort to update the address, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

We are not responsible for packages lost or misdelivered because of an incorrect or incomplete address supplied by the customer. If a package is returned to us because the address is incorrect or undeliverable, the customer is responsible for additional shipping charges to resend the order.